FAQ's : RoidSupply.com - Your Online Steroid Shop

Q: what payment methods are accepted ?

A: credit and debit cards are accepted for UK orders only up to a certain value. Bank transfer and western union are available for all locations and orders of any value.

Q: how do i make payment ?

A: Information on where to send your payment is provided via email after you place an order, and is sent directly to your registered email address. Please, follow the payment instructions carefully to avoid unnecessary delay.

Q: How long will it take to receive my order?

A: All shipments are sent direct from Asia and usually arrive within 5-10 days. we do ask buyers to allow 28 days for delivery.

Q: How are UK parcels sent?

A: All UK shipments are sent by express small packet registered airmail, in small discreet packages, large orders may be sent in multiple parcels.

Q: How are international parcels sent?

A: All international shipments are sent by unregistered small packet airmail, in small discreet packages, large orders may be sent in multiple parcels.

Q: will my UK delivery need to be signed for?

A: Yes, all UK parcels are sent registered and require signature, if you require item to be sent unregistered please Contact us. *(see below)

Q: will my international delivery need to be signed for?

A: NO, all international parcels are sent unregistered and do not require signature, if you require item to be sent registered please Contact us.

Q: How long will it take to receive an unregistered order?

A: All shipments are sent direct from Asia and usually arrive within 5-10 days. we do ask buyers to allow 28 days for delivery.

Q: Can i track my delivery online?

A: No, Unfortunately online tracking is not available for standard free delivery A courier delivery service with limited tracking can be arranged but at extra cost, if you require this service select express at checkout, for non-UK countries please Contact us.

Q: How can i get my order quicker?

A:  A courier delivery service with limited tracking can be arranged but at extra cost, if you require this service select express at checkout, for non-UK countries please Contact us.

Q: Am i covered against loss or delay if my order is sent unregistered?

A: NO, If you require item to be sent unregistered as to not need signature upon delivery, we have no way of confirming delivery. Only small orders are recommended to be sent unregistered as they must be able to fit through letterbox.

Q: What happens if my registered delivery is delayed or lost?

A: You are only covered against loss or delay if the express courier is used, this does not apply to all countries. The express courier is only recommended for UK orders.

Q: What if my package gets stopped at customs?

A: Depending on your country and its laws the outcome can vary. For customers from the UK and countries with similar laws, all that is needed is that you contact customs and state exact contents and that they are for personal use, customs will then release parcel to you, this is why we only ship in small parcels. For others countries it is advisable to check your countries laws, you can also Contact us prior to purchase  to confirm your options.

Q: How fast will I see results?

A: Results will vary depending on how your body reacts with our products. It is very important to use in conjunction with a well balanced diet and intense bodybuilding exercise program.

Q: What should I do if I start to see side effects from using these products?

A: If you notice any negative side effects or if you experience any pain in your joints or muscles that are not normal to you while on a training program, discontinue use and see a physician immediately.

Q: Are these products pharmaceutical grade?

A: All of our products are made with pure pharmaceutical grade ingredients and are purchased directly from the manufacturers.

Q: Will I lose the muscle I gained while using your products once I stop taking them?

A: Everyone’s bodies handle coming off of these products differently. If you stay on a well balanced diet and intense bodybuilding program, you should not lose any of the muscle you gained while using. You must always complete a post cycle therapy course after any cycle to maintain any gains made physically.

Q: What is your refund policy?

A: We offer a 30 day money back guarantee for all unopened products. All shipping charges are non-refundable. A 25% restocking fee will be applied. To request a refund, please follow the link and Contact us.